FAQ

  • How long does shipping take?

    • Shipping time depends on the chosen shipping method and destination. Generally:

      • Standard Shipping: 3-5 business days (within Germany)
      • Express Shipping: 1-2 business days (within Germany)
      • International Deliveries: Shipping time varies by country, usually between 5-10 business days.

       

    • We also offer a tracking number for orders so you can check the status of your delivery at any time.

      Shipping Methods:

      • Standard Shipping
      • Express Shipping
      • International Deliveries (depending on the country)

       

    • For international orders, we offer shipping options for many countries, with shipping times and costs varying depending on the destination.

 

  • What payment methods do you accept?

    • We accept a variety of payment methods to make the ordering process easier for you:

      • Credit Cards (Visa, MasterCard, American Express)
      • PayPal
      • Apple Pay
      • Klarna (Instant Payment, Installment Payment, Invoice)
      • Google Pay
      • Bank Transfer (if available)

       

    • All payments are made securely via encrypted connections to protect your data.

 

  • How can I cancel or change my order?

    • If you wish to cancel or change your order, please contact us within 24 hours of placing the order. This is the period during which we can still make changes before the order is shipped.

      • Cancel Order: Send an email to our customer service and we will process the cancellation as quickly as possible.
      • Change Order: Specify changes regarding address, items, or shipping method as early as possible so we can try to accommodate them before the order is shipped.

       

    • Please note that no changes can be made after shipping. In this case, you may need to return or exchange the order (see return information).

 

  • How can I return or exchange an item?

      • Return Period: You have 14 days from receipt of your order to return or exchange items.
      • Return Conditions: Items must be unused and in their original packaging.
      • Exchange: If you wish to exchange an item for another, simply send the item back to us and choose a new one.

         

      • We want you to be satisfied with your purchase! Therefore, we offer a return and exchange service.

 

  • Are my personal data safe?

    • Yes, your personal data is safe with us! We attach great importance to the protection of your information:

      • SSL Encryption: All data you enter during the ordering process is protected by SSL encryption, ensuring your information is securely transmitted.
      • Privacy Policy: Your data will only be used for the ordering process and delivery. We do not share personal data with third parties without your consent.
      • Secure Payment Methods: We only work with secure and trustworthy payment providers to process your payment safely.

       

    • Our goal is to protect your privacy and handle your data responsibly.